Mobile ordering
A small quick-service restaurant chain
A mobile-first menu and ordering site feeding payment and kitchen displays, timed so every item in an order finishes together.
The problem
A small quick-service restaurant chain took orders by hand, then tried to tally everything from paper. The kitchen had no way to bring one order together.
What it looked like day to day
- Orders got written down wrong, and items got missed.
- Everything had to be tallied up afterwards from paper.
- Food went out cold while it waited for the rest of the order.
- Or it sat too long in the fryer and overcooked while the other items caught up.
What we changed
We created a mobile-first site with the menu and connected its orders to two backend displays at the restaurant: one for payment and one for the kitchen.
What we built
- A mobile-first ordering site with the full menu.
- A payment display and a kitchen display, both fed directly by incoming orders.
- Prep-time calculations so the items in one order all finish at the same time.
- A back-office screen for editing the menu and branch details.
- Ordering that shuts off automatically when a location is closed.
The result
Errors and missed items fell by 90%, wait times were cut in half, and customer satisfaction rose 40%.
The kitchen stopped guessing. Staff can see what to start and when, and everything in an order comes up together, hot and not overcooked. Customers wait half as long and get what they asked for, all at once. Nobody is left trying to make sense of a stack of paper afterwards.
Next step
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